Return and Refund
Refund & Return Policy
Last Updated: July 30, 2026
At Bellarui, we take great care in formulating, manufacturing, and packaging our skincare and cosmetic products. Due to strict health, hygiene, and product safety regulations regarding personal care items, all sales are final.
Please read this policy carefully before placing your order. By completing a purchase on bellarui.com, you agree to the terms outlined below.
1. All Sales Are Final
Because our products are cosmetics and personal care items, we cannot accept returns, exchanges, or issue refunds for:
- Change of mind or personal preference (including shade, texture, fragrance, or packaging).
- Products that have been opened, unsealed, used, or altered.
- Minor variations in product color or appearance caused by manufacturing batches or differences in screen displays.
We encourage you to carefully review all product descriptions, ingredient lists, and usage instructions before placing your order.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged during transit, is defective, or contains incorrect items, we will gladly provide a replacement or store credit.
How to Submit a Claim
Please contact support@bellarui.com within 48 hours of delivery and include:
- Your Order Number
- Clear photos or videos showing:
- The damaged or incorrect product
- The shipping label on the package
- The original packaging materials
Claims submitted after 48 hours or without the required documentation may not qualify for replacement.
3. Order Cancellations & Modifications
Once an order has been placed, our automated fulfillment process begins immediately.
Order Cancellations
We cannot guarantee cancellations after an order has entered our fulfillment system. If you contact us immediately after placing your order, we will do our best to stop processing, but cancellation cannot be guaranteed.
Address Changes
Customers are responsible for providing the correct shipping address during checkout. Bellarui is not responsible for orders delivered to incorrect addresses entered by the customer.
4. Shipping Delays
If an unexpected delay prevents us from shipping your order within the promised timeframe (or within 30 days if no shipping timeframe was specified), we will notify you by email.
You may choose to:
- Accept the revised shipping date, or
- Cancel the unshipped order for a full refund to your original payment method.
5. Returned to Sender / Refused Packages
If your package is returned due to:
- An incorrect or incomplete shipping address
- Failure to collect the package
- Unpaid customs duties or taxes
Please note:
- Original shipping charges are non-refundable.
- Additional shipping fees will apply if the package is reshipped.
- Packages refused without prior authorization from Bellarui Customer Support are not eligible for a refund.
6. Chargebacks & Payment Disputes
If you experience an issue with your order, please contact support@bellarui.com before initiating a payment dispute.
Unauthorized chargebacks or fraudulent claims may be challenged using shipping records, proof of delivery, and acceptance of this Refund & Return Policy.
7. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Brand: Bellarui
Email: support@bellarui.com
Website: bellarui.com