Refund policy

At Bellarui, we want your order to arrive in excellent condition. Due to the personal-care nature of our products and for hygiene reasons, all sales are final. We do not accept returns or exchanges for change of mind, personal preferences, or products ordered by mistake.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact us through our website’s Contact page promptly after discovering the issue. Include:

* Your order number.
* A description of the issue.
* Clear photos of the product and packaging, where applicable.

Please retain the product and its packaging while we review your request. Do not return any items unless our team provides instructions.

Replacements & Refunds

Once we verify the issue, we will arrange an appropriate replacement or refund. If a return is required for a damaged, defective, or incorrect item, Bellarui will cover the return shipping cost.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear depends on your bank or payment provider.

This policy does not limit any rights or remedies available under applicable law.